On 21 November 2018 the Banking Confidence Monitor 2018 was presented. With this research, banks enter into a dialogue with consumers, representatives of interest groups and supervisors about the retail services of banks. Achmea Bank also participates in the Banking Confidence Monitor 2018 through our brands Woonfonds and Centraal Beheer. With the outcomes of this research, we are able to find out in which areas we are doing well and where we can improve.